Professional CCTV system commissioning for Heavenly Beds in Gotherington, Cheltenham. Discover how Gloucestershire IT-LAB diagnosed faulty cabling, restored internet connectivity, and fully activated a multi-camera surveillance system.
CCTV System Commissioning for Heavenly Beds in Gotherington, Cheltenham
When Heavenly Beds in Gotherington (Cheltenham) reached out to us to help bring their CCTV System online, the job originally sounded simple. Even better, the enquiry came through a recommendation from a satisfied customer — the best kind of feedback we can receive.
What began as a straightforward, quick commissioning task soon turned into a more complex technical challenge. Thanks to our experience in professional CCTV diagnostics and installation, we were able to identify all the underlying issues and deliver a fully operational system.
Project Overview
- Connect the newly installed cameras to the DVR
- Organise the CCTV equipment in the server room
- Finalise the configuration within 3–5 hours
Jobs like this are typically quick and routine — but this one had a few surprises waiting for us.
Unexpected Challenges and On-Site Diagnostics
1. Faulty Internet Cable
- Cut and removed the damaged connector
- Re-terminated the cable with a new RJ-45 end
- Restored a stable internet connection
This allowed us to move forward with the CCTV setup.
2. Cameras Not Detecting in the System
Once the cameras were connected to the DVR, none of them were showing up. This prompted a deeper diagnostic process, which revealed several major problems:
A non-IP camera installed by mistake
One of the cameras was not an IP camera — meaning it was simply incompatible with the rest of the system and needed to be replaced.
Faulty cable terminations
All cable ends installed by a third-party electrician were incorrectly terminated, resulting in complete loss of connectivity across the CCTV network. We inspected each cable individually and re-terminated every faulty end to restore proper signal transmission.
Final Result: Fully Operational CCTV System
Despite the originally estimated duration of 3–5 hours, the job ultimately took 10 hours due to the technical issues encountered.
But the outcome was absolutely worth it:
- All cameras are now fully operational,
- The CCTV system is properly configured and secure,
- The customer has remote access and can monitor the store from their mobile phone,
- Heavenly Beds now benefits from a reliable, fully functioning surveillance system.
Conclusion
This project highlights why professional CCTV commissioning and diagnostics are essential. Even when equipment appears to be installed correctly, hidden issues can prevent the system from functioning as intended.
We would like to extend our thanks to Heavenly Beds for their patience and trust, as well as to the customer who recommended our services. Your confidence in our work helps us continue doing what we do best: delivering reliable security solutions throughout Gloucestershire and Cheltenham.
If your business needs CCTV installation, diagnostics, repair, or commissioning — feel free to reach out. We’re here to help.